Thank you for choosing Chengdu Darfu Trading Co., Ltd. for your bonsai tool needs. This Shipping Policy outlines how we handle order processing, shipping methods, delivery times, and related terms.
1. Order Processing Time
Orders are typically processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation.
Delays may occur due to high order volume or unforeseen circumstances. If so, we will notify you.
2. Shipping Methods & Carriers
We ship globally using reliable courier services, including:
Domestic (China): SF Express, YTO Express, or other trusted logistics providers.
International: DHL, FedEx, EMS, or China Post, depending on destination and customer preference.
3. Shipping Costs
Shipping fees are calculated based on package weight, dimensions, and destination.
You will see the exact shipping cost at checkout before payment.
Free shipping promotions (if applicable) will be clearly stated on our website.
4. Estimated Delivery Times
Destination
Estimated Delivery Time
Mainland China
3-7 business days
Asia
5-15 business days
Europe/US/Canada
10-25 business days
Other Regions
15-30 business days
Note: These are estimates, and actual delivery times may vary due to customs, weather, or carrier delays.
5. Tracking Your Order
Once your order ships, you will receive a tracking number via email.
You can track your package using the courier’s official website or our order status page (if applicable).
6. Customs & Import Fees
International orders may be subject to customs duties, taxes, or fees imposed by the destination country.
These charges are the customer’s responsibility, and we cannot predict or control them.
7. Shipping Address & Changes
Ensure your shipping address is correct at checkout—we are not responsible for misdeliveries due to incorrect addresses.
If you need to modify the address after ordering, contact us immediately at 54989869@qq.com. Changes may not be possible once the order is processed.
8. Lost or Damaged Packages
If your package is lost or damaged in transit, contact us within 7 days of delivery, and we will assist with the courier’s claims process.
We may require photos of damaged items for verification.
9. Returns & Refunds
See our [Refund & Return Policy] (if applicable) for details.
Shipping costs for returns are generally the customer’s responsibility unless the error was ours.
10. Contact Us
For shipping-related questions, contact: Chengdu Darfu Trading Co., Ltd. 📧 Email: 54989869@qq.com 📞 Phone: +86 18081982580 📍 Address: No. 68 Youzha Street, Sancha Town, Dayi County, Chengdu, Sichuan, China
