Refund policy

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At Chengdu Darfu Trading Co., Ltd., we strive for 100% customer satisfaction. If you’re not completely happy with your purchase, here’s how we handle returns and refunds.

1. Eligibility for Returns/Refunds

We accept returns under these conditions:
✅ Damaged/Defective Items: Contact us within 7 days of delivery with photos/video proof.
✅ Wrong Items Shipped: Notify us immediately upon receipt.
✅ Non-Defective Returns: Unused, unopened items in original packaging may be returned within 14 days (customer pays return shipping).

❌ Non-Returnable Items:

• Used or opened tools (unless defective).
• Custom-made/personalized products.

2. Return Process

1. Contact Us First: Email 54989869@qq.com with:
   • Order number
   • Photos of the issue (for damaged/defective items)
   • Reason for return
2. Approval & Instructions:
   • We’ll respond within 2 business days with return authorization (if eligible) and shipping address.
3. Ship the Item:
   • Pack securely in original packaging.
   • Include the original invoice.
   • Return Shipping: Customer is responsible unless the error was ours.

3. Refund Processing

• Approved Refunds: Issued within 5–10 business days after we receive and inspect the returned item.
• Original Payment Method: Refunds go back to your original payment account (e.g., PayPal, credit card).
• Bank Transfers: May take additional processing time (varies by bank).

4. Exchanges

• We’ll replace damaged/defective items at no extra cost (shipping included).
• For size/color exchanges, contact us first. Availability depends on stock.

5. Non-Refundable Costs

• Original shipping fees (unless the return is due to our error).
• Customs/duties paid by the customer.

6. Contact Us

For return requests or questions:
📧 Email: 54989869@qq.com
📞 Phone/WhatsApp: +86 18081982580
📍 Address: No. 68 Youzha Street, Sancha Town, Dayi County, Chengdu, Sichuan, China