Q: What products do you sell? A: We specialize in high-quality bonsai tools, including pruning shears, root cutters, wire, and accessories for bonsai enthusiasts and professionals.
Q: Where is your company located? A: We are based in Chengdu, Sichuan, China. Our address: No. 68 Youzha Street, Sancha Town, Dayi County, Chengdu City, Sichuan Province.
Business Hours: 9:00 AM – 6:00 PM (CST), Monday to Friday.
2. Ordering & Payment
Q: How do I place an order? A: Orders can be placed through our website (if applicable), email, or e-commerce platforms (e.g., Amazon, eBay). Contact us directly for bulk purchases.
Q: What payment methods do you accept? A: We accept:
Credit/Debit Cards (Visa, Mastercard)
PayPal
Bank Transfer (for wholesale orders)
Other local payment options (e.g., Alipay, WeChat Pay for Chinese customers).
Q: Is my payment secure? A: Yes! All payments are processed through secure gateways. We do not store your credit card details.
3. Shipping & Delivery
Q: Where do you ship? A: We ship worldwide, including mainland China, Asia, Europe, North America, and other regions.
Q: How long does shipping take? A: Delivery times vary by destination:
China: 3–7 business days.
Asia: 5–15 business days.
Europe/USA: 10–25 business days.
Other regions: 15–30 business days. Note: Delays may occur due to customs or logistics issues.
Q: Do you offer free shipping? A: Free shipping may be available for promotions or bulk orders. Check our website or contact us for details.
Q: How can I track my order? A: You’ll receive a tracking number via email once your order ships. Use it on the courier’s website (e.g., DHL, SF Express) for updates.
4. Returns & Refunds
Q: What if my order arrives damaged or defective? A: Contact us within 7 days with photos of the damage. We’ll replace the item or issue a refund.
Q: Can I return an item if I change my mind? A: Unused, unopened items may be returned within 14 days for a refund (minus shipping costs). Contact us first for approval.
Q: How long do refunds take? A: Refunds are processed within 5–10 business days after we receive the returned item.
5. Product Quality & Care
Q: Are your bonsai tools durable? A: Yes! Our tools are made from high-carbon steel and designed for long-term use. Proper maintenance (e.g., cleaning, oiling) will extend their lifespan.
Q: Do you offer warranties? A: We guarantee defect-free products. If a tool fails under normal use, contact us for a replacement within 30 days.
6. Wholesale & Bulk Orders
Q: Do you offer wholesale discounts? A: Yes! Discounts are available for bulk purchases. Email us at 54989869@qq.com with your requirements.
Q: What’s the minimum order quantity (MOQ) for wholesale? A: MOQ depends on the product. Contact us for details.
7. Customs & Taxes
Q: Will I pay customs fees for international orders? A: Customs duties, taxes, or import fees are the customer’s responsibility. We cannot predict these charges.
